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The Jameson Files 109 – Mastering Patient Communication with Dr. Shannon Maddox
https://www.youtube.com/watch?v=Xm6lxfIhJhI
Carrie Webber [00:00:10] Hi everyone and welcome back to the Jameson files. I'm Carrie Webber and I'm your host And I'm so excited for another episode of our podcast where I get the opportunity to interview an amazing doctor from Oklahoma City, Oklahoma. A dear friend of mine and my own personal dentist, Dr. Shannon Maddox. Dr. Maddox thank you so much for joining us today.
Carrie Webber [00:00:31] I am really excited to have this time and this conversation with you because I say this frequently to people and I really believe it to be true. Sitting in your office being a patient but also observing you with your team and with your patient family. I consider you one of the best communicators as a dentist in that I've ever seen and been able to see in action. And I believe that not only from a point of case presentation communication skills but really in your relationship building with your patients and how you educate your patients the time that you prioritize to do that so effectively and how well and how eloquently you do that is really quite extraordinary in my opinion and I know we're friends and I know you could easily say that I'm biased but I'm not.
Dr. Shannon Maddox [00:01:32] You might be a little biased but I do appreciate it.
Carrie Webber [00:01:36] So I want to talk a little bit about communication skills from the doctor-patient relationship. It's obvious to me that you have made that a priority for you professionally. How have you managed to develop that. I know some of that is is a gift that you have. But I've come to your office and tucked away in your consultation with room with you before just to pick your brain because I wanted to know you know how you have honed that for yourself. And because I believe a lot of doctors and and hygeinists, team members, treatment coordinators could really benefit from any any tools or any exercises or anything that you've done over time to be the best you can be when it comes to patient communication and education. So tell me a little bit about where does that fall in terms of prioritization for you in the relationship and how do you make the time for that and how have you learned to refine that skill over time. That was a lot of questions all in one question!
Dr. Shannon Maddox [00:02:45] I'll try and remember them all, but remind me if I forget.
Dr. Shannon Maddox [00:02:47] Yeah absolutely. It's I would say probably my most important priority when I think about the way that I practice or the way that I want my team to function because without sounding cliche people can not make educated decisions without knowledge. So if you want to have confidence in the treatment that you're providing people or the treatment that patients have agreed to, you have to know that they know all of the facts before they get in. So I don't feel confident if a patient doesn't know what's happening. I can't feel confident in the care that I'm providing if they're just blindly trusting me. And it gets kind of awkward at times because there are patients that want to blindly trust me. There are patients that, hey, I don't want to know anything. You're the doctor. I don't want to see a picture. I don't want to talk about it. You just tell me how much it's going to cost and we'll do it. And I have to kind of say, no, that's not how I do things. I need you to know what's going on and I need you to tell me what your goals are, and what you want. I don't want you to end up with a smile that I want you to have. I want you to end up with a smile that you want to have.
Carrie Webber [00:04:06] That's right. And you know, I think that's description of the level of trust you have built in your patient family. It's such a testament to you that your patients would step in and say, "Just tell me what I need to do and let's do it." My father is the same way. Patients that would step in and do that.
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By The Jameson Group, LLC
5
55 ratings
https://www.youtube.com/watch?v=Xm6lxfIhJhI
Carrie Webber [00:00:10] Hi everyone and welcome back to the Jameson files. I'm Carrie Webber and I'm your host And I'm so excited for another episode of our podcast where I get the opportunity to interview an amazing doctor from Oklahoma City, Oklahoma. A dear friend of mine and my own personal dentist, Dr. Shannon Maddox. Dr. Maddox thank you so much for joining us today.
Carrie Webber [00:00:31] I am really excited to have this time and this conversation with you because I say this frequently to people and I really believe it to be true. Sitting in your office being a patient but also observing you with your team and with your patient family. I consider you one of the best communicators as a dentist in that I've ever seen and been able to see in action. And I believe that not only from a point of case presentation communication skills but really in your relationship building with your patients and how you educate your patients the time that you prioritize to do that so effectively and how well and how eloquently you do that is really quite extraordinary in my opinion and I know we're friends and I know you could easily say that I'm biased but I'm not.
Dr. Shannon Maddox [00:01:32] You might be a little biased but I do appreciate it.
Carrie Webber [00:01:36] So I want to talk a little bit about communication skills from the doctor-patient relationship. It's obvious to me that you have made that a priority for you professionally. How have you managed to develop that. I know some of that is is a gift that you have. But I've come to your office and tucked away in your consultation with room with you before just to pick your brain because I wanted to know you know how you have honed that for yourself. And because I believe a lot of doctors and and hygeinists, team members, treatment coordinators could really benefit from any any tools or any exercises or anything that you've done over time to be the best you can be when it comes to patient communication and education. So tell me a little bit about where does that fall in terms of prioritization for you in the relationship and how do you make the time for that and how have you learned to refine that skill over time. That was a lot of questions all in one question!
Dr. Shannon Maddox [00:02:45] I'll try and remember them all, but remind me if I forget.
Dr. Shannon Maddox [00:02:47] Yeah absolutely. It's I would say probably my most important priority when I think about the way that I practice or the way that I want my team to function because without sounding cliche people can not make educated decisions without knowledge. So if you want to have confidence in the treatment that you're providing people or the treatment that patients have agreed to, you have to know that they know all of the facts before they get in. So I don't feel confident if a patient doesn't know what's happening. I can't feel confident in the care that I'm providing if they're just blindly trusting me. And it gets kind of awkward at times because there are patients that want to blindly trust me. There are patients that, hey, I don't want to know anything. You're the doctor. I don't want to see a picture. I don't want to talk about it. You just tell me how much it's going to cost and we'll do it. And I have to kind of say, no, that's not how I do things. I need you to know what's going on and I need you to tell me what your goals are, and what you want. I don't want you to end up with a smile that I want you to have. I want you to end up with a smile that you want to have.
Carrie Webber [00:04:06] That's right. And you know, I think that's description of the level of trust you have built in your patient family. It's such a testament to you that your patients would step in and say, "Just tell me what I need to do and let's do it." My father is the same way. Patients that would step in and do that.