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The Jameson Files 110 [FAQs] What Are Your Practice Performance Metrics?
https://www.youtube.com/watch?v=lQgXI2xiQXU
Carrie Webber [00:00:13] Welcome back to the Jameson Files. I'm Carrie Webber and I'm your host. I'm excited to have you back with us for this episode. This is a special episode of The Jameson Files where we will be focusing on some quick-fire topics with one of my friends and colleagues. Dru Halverson. Dru, thank you for being with me.
Dru Halverson [00:00:33] Well, thank you for having me.
Carrie Webber [00:00:35] Dru is our longest-term team member on the Jameson team, actually started with Jameson in Dr. Jameson practice as his dental hygienist and came on board to work with Cathy when she first started our company as the first additional advisor to the team.
Dru Halverson [00:00:53] Yes. So long ago, we've been through a lot together.
Carrie Webber [00:00:57] So something that we had talked about over time and when we were considering content for the Jameson Files episode was some of these frequently asked questions and areas that we work on with our own clients where their practices and how we could use this platform to help more people as they're working through these areas in their businesses.
Carrie Webber [00:01:21] So I want to do some of these quickfire series with you for the podcast. And I want to start with something that is really important to us at Jameson when we work with our clients, and that is the monitoring of the progress of the practice.
Dru Halverson [00:01:38] Right. Where do you stand?
Carrie Webber [00:01:39] Right. Where do you stand? That's what we call the key performance indicators in business are those KPIs that typically any business is monitoring in some way, shape or form or not. But those can take a lot of forms in different businesses and especially in dentistry. I actually just did a webinar recently for Jameson talking about what we consider the critical factors of the business of dentistry that Cathy Jameson really put into play for us some years ago. But it can be so complex, it can be as simple or as complicated as you want it to be, depending frankly how much you really focus your energy on the health and well-being of the business working on the business. So, you and I were recently talking about something that you see a lot when because you have been with us all these years, you've been in a lot of practices.
Dru Halverson [00:02:35] Seen a lot.
Carrie Webber [00:02:36] You've seen a lot. You've seen a lot of things in the understanding and focus and attention on where you are. You know, in your practice in the business is something that tends to fall by the wayside a lot. Would you agree?
Dru Halverson [00:02:52] Definitely. Well, we work we work in our business. We work on the patients. We take care of the patients. We do the procedures that we forget to work on the business. And the only way we can work on the business is to know the statistics or the KPI. Right.
Carrie Webber [00:03:10] And we could spend a long time talking about what those KPI. Tsavo, what are the ones that we just weren't speaking about today is where you are in the relationship with your patients. So patient retention in the patient, you know, where do you stand with your patients today? Can you kind of tell me a little bit about what you see and practices and what you really encourage them to keep an eye on in terms of what would be KPI, so to speak, when it comes to the patient relationship?
Dru Halverson [00:03:39] There are mainly four. OK. So, it's you need to know how many patients are coming into your practice. New patients, returning patients. You need to know how many patients are leaving your practice for any reason. And you need to have those reasons in place, because if you don't know those and don't ask those hard questions, then you don't know what to work on for the future. And then there's hygiene retention. You need to have 85, 80 to 85 percent of your patient base,
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By The Jameson Group, LLC
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https://www.youtube.com/watch?v=lQgXI2xiQXU
Carrie Webber [00:00:13] Welcome back to the Jameson Files. I'm Carrie Webber and I'm your host. I'm excited to have you back with us for this episode. This is a special episode of The Jameson Files where we will be focusing on some quick-fire topics with one of my friends and colleagues. Dru Halverson. Dru, thank you for being with me.
Dru Halverson [00:00:33] Well, thank you for having me.
Carrie Webber [00:00:35] Dru is our longest-term team member on the Jameson team, actually started with Jameson in Dr. Jameson practice as his dental hygienist and came on board to work with Cathy when she first started our company as the first additional advisor to the team.
Dru Halverson [00:00:53] Yes. So long ago, we've been through a lot together.
Carrie Webber [00:00:57] So something that we had talked about over time and when we were considering content for the Jameson Files episode was some of these frequently asked questions and areas that we work on with our own clients where their practices and how we could use this platform to help more people as they're working through these areas in their businesses.
Carrie Webber [00:01:21] So I want to do some of these quickfire series with you for the podcast. And I want to start with something that is really important to us at Jameson when we work with our clients, and that is the monitoring of the progress of the practice.
Dru Halverson [00:01:38] Right. Where do you stand?
Carrie Webber [00:01:39] Right. Where do you stand? That's what we call the key performance indicators in business are those KPIs that typically any business is monitoring in some way, shape or form or not. But those can take a lot of forms in different businesses and especially in dentistry. I actually just did a webinar recently for Jameson talking about what we consider the critical factors of the business of dentistry that Cathy Jameson really put into play for us some years ago. But it can be so complex, it can be as simple or as complicated as you want it to be, depending frankly how much you really focus your energy on the health and well-being of the business working on the business. So, you and I were recently talking about something that you see a lot when because you have been with us all these years, you've been in a lot of practices.
Dru Halverson [00:02:35] Seen a lot.
Carrie Webber [00:02:36] You've seen a lot. You've seen a lot of things in the understanding and focus and attention on where you are. You know, in your practice in the business is something that tends to fall by the wayside a lot. Would you agree?
Dru Halverson [00:02:52] Definitely. Well, we work we work in our business. We work on the patients. We take care of the patients. We do the procedures that we forget to work on the business. And the only way we can work on the business is to know the statistics or the KPI. Right.
Carrie Webber [00:03:10] And we could spend a long time talking about what those KPI. Tsavo, what are the ones that we just weren't speaking about today is where you are in the relationship with your patients. So patient retention in the patient, you know, where do you stand with your patients today? Can you kind of tell me a little bit about what you see and practices and what you really encourage them to keep an eye on in terms of what would be KPI, so to speak, when it comes to the patient relationship?
Dru Halverson [00:03:39] There are mainly four. OK. So, it's you need to know how many patients are coming into your practice. New patients, returning patients. You need to know how many patients are leaving your practice for any reason. And you need to have those reasons in place, because if you don't know those and don't ask those hard questions, then you don't know what to work on for the future. And then there's hygiene retention. You need to have 85, 80 to 85 percent of your patient base,