Reducing patient harm, team burnout and waste in healthcare requires organizations to tackle persistent quality, safety and workplace challenges. This work is what leads to becoming a high reliability organization (HRO). On the next three episodes, Tomas discusses with two expert guests on what constitutes an HRO and how to make that journey to better performance.

Moderator:

Guests:

Katerie Chapman, MHA

Show Notes:

[02:37] High reliability defined five key practices

[06:22] Origins of high reliability

[07:49] Combining complexity and human cognition

Links | Resources:

To contact Modern Practice: [email protected]

Vizient Safe and Reliable Healthcare site Click here

Allan’s email: [email protected]

Katerie’s email: [email protected]

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