This episode finishes our discussion on how organizations can tackle persistent quality, safety and workplace challenges on the way to becoming high reliability organizations (HROs). Tomas engages with two expert guests on what constitutes an HRO and how to make that journey to better performance.

Moderator:

Guests:

Katerie Chapman, MHA

Show Notes:

[00:42] Dealing with burnout

[02:51] Culture and high reliability

[05:06] Assessing organizations

[08:25] Just Culture

Links | Resources:

To contact Modern Practice: [email protected]

Vizient Safe and Reliable Healthcare site Click here

Allan’s email: [email protected]

Katerie’s email: [email protected]