No matter what service or product you are providing in your business the key to success and growth is in providing Great Customer Service.  What makes a Great Customer Service Experience? The difference between a good experience and a great experience is most likely determined by how your customers are treated.  In this episode the Key to GREAT Customer Service is introduced.  You are given examples of poor and great customer service experiences, along with some of the top complaints people have when interacting with business owners or staff.  In the end, what it comes down to is using your Communication Skills effectively and efficiently to provide an Excellent Customer Service Experience.