Many small businesses keep essential knowledge in people’s heads — how to handle a tricky client, the exact steps for a refund, or the email templates that close deals. This episode shows how to build your first AI employee, the Knowledge Keeper, that listens to conversations, ingests notes and files, and turns those fragments into usable SOPs, searchable knowledge cards, and quick answer templates. In plain English I explain the inputs this AI needs, the outputs it creates, when humans must verify items, and a compact success metric you can measure in days. We walk through a real example — a boutique landscaping company that loses jobs when crew knowledge walks out the door — and map a step-by-step workflow you can try in a weekend. The episode ends with one clear action step to move tribal knowledge into a living resource your whole team can use.