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In a crisis, communicating poorly can be disastrous. Even the smallest gap between what you meant and what a customer, boss, teammate or friend heard you say, can delay or even destroy our best plans.
In an uncertain crisis, it pays to choose the language we use carefully.
By Ben Bradbury4.3
3636 ratings
In a crisis, communicating poorly can be disastrous. Even the smallest gap between what you meant and what a customer, boss, teammate or friend heard you say, can delay or even destroy our best plans.
In an uncertain crisis, it pays to choose the language we use carefully.