CX Today's Charlie Mitchell hosts a panel customer experience analysts to discuss the latest headlines shaking up the space.

This month’s lineup includes:

Zeus Kerravala, Principal Analyst at ZK Research
Liz Miller, VP & Principal Analyst at Constellation Research
Rebecca Wettemann, CEO & Principal Analyst at Valoir 
Shelly Kramer, resident & CEO at Kramer & Company
Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
Derek Top, Senior Analyst at Opus Research

During the discussion, the panel dives into three major CX stories:

💡 ServiceNow Unveils "AI Experience" 💡
ServiceNow has launched a unified AI platform designed to bring together data, workflows, and automation across the enterprise. The analysts unpack what this means for platformization, adoption, and the move toward truly role-aware, embedded AI in the flow of work.

🧠 Oracle’s New Role-Based AI Agents 🧠
Oracle rolls out AI agents for service, sales, and marketing within its Fusion suite, at no extra cost for customers. The panel explores what this means for the rise of specialized, task-focused agents and the future of multi-agent collaboration.

🎤 Qualtrics Acquires PG Forsta for $6.75 Billion 🎤
Qualtrics doubles down on the Voice of the Customer (VoC) market with a blockbuster acquisition, combining three of Gartner’s top five leaders (as PG Forsta recently snapped up InMoment). Our analysts discuss how this reshapes the VOC landscape.

For more CX technology news, visit: 👉 https://www.cxtoday.com

Hosted by Charlie Mitchell, Head of Publication at CX Today News - Customer Experience Technology News #servicenow #oracle #qualtrics

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our LinkedIn page.

For more Customer Experience tech news, visit: https://www.cxtoday.com