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What happens when a coaching conversation completely falls flat? In this episode, Zach Hensrude reflects on the worst coaching appointment he’s ever had—and the powerful leadership lesson it left behind.

Leaders often think they must say more, give more advice, or solve the problem. But real transformation happens when we learn to listen deeply.

Zach breaks down the 4 pillars of powerful leadership listening:

1. Be Present – Your focus is the gift.
2. Ask Clarifying Questions – Not to guide, but to understand.
3. Facilitate Self-Discovery – Help them find their own answers.
4. If They Can’t Self-Discover… Help them unpack what’s getting in the way.

If you’ve ever left a conversation wondering, “What just happened?”—this one’s for you.