What if the reason your AI adoption — or any major transformation — is stalling has nothing to do with the technology?

Betsy Kauffman has spent 25 years leading large-scale tech transformations across Fortune 500 companies. And time after time, the same thing happened: the teams got it. The technology worked. But without aligned leaders at the top, everything eventually hit a wall.

Now as founder and CEO of Crossed Impact Coaching and a TED speaker with over 1.6 million views, Betsy helps mid-market CEOs and senior leadership teams close the gap between strategy and execution — by fixing the human system first.

In this conversation, Christine and Betsy explore:

• Why every technology transformation is really a leadership alignment problem
• The moment her clients started saying "Stop helping the teams — go help our leaders"
• What burnout looks like when you're a Swiss Army knife consultant doing everything for everyone
• The warning signs that a client relationship isn't working (and how to say no anyway)
• Her Leadership Operating System — and the one-hour, one-decision exercise any team can try this week
• The four tips for honest conversations from her viral TED Talk
• Why delivery might be the most underrated skill in leadership communication
• How growing up playing team sports shaped everything she does today

Whether you're leading a team of one or running a company through its next big change, this episode will challenge you to look at the top before you look anywhere else.

Connect with Betsy:

🌐 crossimpact.co — free leadership alignment survey

📘 The Fix — her upcoming book (coming soon to Amazon, Barnes & Noble, and Spotify Audiobooks)

🔗 LinkedIn: Betsy Kauffman