What happens when life throws your team a curveball — illness, loss, or unexpected hardship? Do you lean in with empathy, or pull back with discomfort?
In this deeply moving episode, Shanenn Bryant is joined by workplace empathy expert Liesel Mertes http://linkedin.com/in/lieselmertes for a raw, practical conversation about what real leadership looks like when your people are hurting.
Drawing from personal experience and years of guiding companies through grief, trauma, and disruption, Liesel reveals the overlooked skill that sets powerful leaders apart: the ability to show up human first. Together, they explore how small, intentional acts — like a “stoplight check-in” or remembering an anniversary of loss — can build trust, loyalty, and resilience in your organization. Whether you’re in the C-suite or middle management, this episode will challenge and equip you to lead with heart.
In this episode:
Why is empathy often missing in leadership during life’s hardest moments?
What tools like empathy avatars and check-ins can do to build a supportive culture.
The most impactful leadership happens during disruption, not just during business wins.
How to plan and integrate empathy into your leadership practices.
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