What if the most powerful leadership strategy isn't having the right answers—but helping people feel seen?

In this episode of Shine a Light, Christine Miles sits down with talent and learning executive Eileen MacDonald Cooke to explore how empathy, curiosity, and honest conversations transform workplaces. Drawing from her experience leading learning and development initiatives for organizations like Amtrak and CVS Health, Eileen shares why understanding employees' worlds—not just managing performance—is the key to lasting organizational success.

In this episode, you'll discover:

• Why employees perform better when they feel seen and understood
• How leaders can navigate difficult conversations with honesty and empathy
• The hidden challenges facing frontline workers—and how organizations can better support them
• Why learning and development should focus on performance, not just training
• Practical ways to create a culture where people want to grow

Whether you lead a team of five or an organization of thousands, this conversation offers practical insights that will change how you think about leadership, learning, and human connection.

Because the best leaders don't just solve problems—they understand people first.

Connect with Christine Miles: Website: https://thelisteningpath.com