In this Lean Lounge episode, Gloria “Glitter” Coleman of Exit Bliss Consulting shared a powerful reminder: if your business knowledge lives in one person’s head, you have a risk, not a system. Her work focuses on helping organizations clean up back-office operations, create SOPs, and build the kind of operational foundation that supports real growth. Listen to this engaging conversation with Jeff and Glitter to gain a few “Nuggets of Knowledge” that hit home. It’s about being better, building stronger systems, clear roles, and intentional planning that creates the space for growth to actually stick.