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The Learning Noodle ep. 14: Global challenges and contact centre resilience
Ben Hurrell, Head of Learning Experiences & Leigh Hopwood, CEO of the Call Centre Management Association (CCMA) explore how rising living costs and vulnerable customers impact the mindset of leaders and agents.
Through the discussion our audio pilots discuss how best to use learning to equip agents, boosting their resilience and helping them persevere through the bumpy road ahead.
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By Davies GroupBen Hurrell, Head of Learning Experiences & Leigh Hopwood, CEO of the Call Centre Management Association (CCMA) explore how rising living costs and vulnerable customers impact the mindset of leaders and agents.
Through the discussion our audio pilots discuss how best to use learning to equip agents, boosting their resilience and helping them persevere through the bumpy road ahead.