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Many of us have heard that the most effective apology is changed behavior, which is typically the measurement of if someone is remorseful enough not to repeat something that produced an apology. However, what happens when you need an apology that you've never received or are unable to know how to apologize or when it's essential? What happens when someone refuses to change their behavior or replaces apologies with ineffective actions? We've all experienced these scenarios directly or indirectly, which means this episode is for you!