On this episode of The Main Scoop, co-hosts Greg Lotko and Daniel Newman are joined by Meral Temel, Mainframe Platform Leader at JFORCE, to discuss the opportunities and risks when pursuing an operational excellence strategy to achieve the highest levels of service to customers.

They also provide insights into how operational excellence is a mindset permeating an organization's technology, people, and culture. 

Has your organization determined what it means to be operationally excellent? Learn more about how this will improve the customer experience.