March 11th, 2025 - Disruption doesn’t happen in industries that innovate—it happens in industries that get lazy.

In this episode of Growth Notes, Frazier breaks down why Rocket’s acquisition of Redfin should be a cold water bath for the mortgage world. Consumers don’t just want better service—they want a completely new experience. If you’re still doing business the old way, you’re already behind.

Frazier challenges LOs and real estate pros to stop waiting for change and start creating it. The future belongs to those who build a memorable, cradle-to-grave experience that clients actually want.

Adapt or get left behind. Hit play and start evolving.

00:00 Introduction and Controversial Message
00:28 Disruption in the Mortgage Industry
01:55 Consumer Behavior and Industry Resistance
03:05 The Importance of Adapting to Change
05:52 Creating a Memorable Customer Experience
07:16 Final Thoughts and Call to Action

RETR Morning Show Interview

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