Topics for discussion include:

The relative importance of cost-cutting versus improved customer service

Whether finance is especially well-adapted to RPA and AI

Whether the projected savings are being achieved

Attitudes of employees towards the technologies

Impact on levels of employment and skill

Whether the IT department is a source of resistance to RPA and AI and ML

How it alters the threat of cyber-attacks

Current natural language processing capabilities

Difficulties in working with legacy systems

Whether RPA, AI and ML are merging into a single form of intelligent digital automation

What RPA and AI cost

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