Episode 62 

 

This week on The Indian AvGeek, we hit a bucket-list milestone. We are joined by Scott McCartney, the legendary creator of the Wall Street Journal’s "Middle Seat" column. For 29 years, Scott was the ultimate arbiter of the passenger experience, and today, we turn the tables to ask him the hard questions. He is also the co-host of the Airlines Confidential podcast.

We go behind the scenes of his most iconic stories—including the investigation that led to a CEO’s firing and the "broken windows theory" behind Southwest’s infamous coffee (and how Herb Kelleher’s love for whisky played a role). Scott opens up about his "critic vs. CEO" dynamic with Ben Baldanza, the metrics airlines' game to look good on paper, and the visceral experience of flying the Boeing 737 MAX simulator.

In the second half, we dive deep into the Indian market. Scott compares the radical transformations of Air India and Southwest, talks about "airport ghost towns", and offers a provocative take on whether the A321XLR is a "loyalty trap" for passengers. This is the episode for anyone who's ever wondered what aviation looks like when someone who's seen everything finally says exactly what he thinks.

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