In this episode of The AutoAce Podcast, hosts Eric and Morgan reveal how missed service department calls are silently costing dealerships millions in annual revenue. They break down the predictable patterns of customer call behavior, explain why mornings and early weekdays create overwhelming pressure points, and offer practical strategies to capture this lost opportunity. With expert insights on staffing optimization, incentivizing off-peak appointments, and leveraging AI technology, this episode provides actionable solutions while examining how these challenges connect to broader automotive industry trends for 2025. A must-listen for dealership owners, service managers, and automotive professionals looking to boost profitability while enhancing customer experience.