On this episode of On Time In Full, host Yasmeen Hassan sits down with José Osorio, a seasoned project leader whose career spans civil engineering, quality assurance, sales, and large-scale material handling implementations. Now managing major projects at Designed Conveyor Systems, José brings a rare balance of technical depth and strategic insight to every initiative he leads.

In the episode, José shares why one of his current projects—an extensive USPS rollout—stands out as a career highlight. The success, he says, comes down to open communication, trust, and approaching the client relationship as a collaborative problem-solving partnership rather than a transactional installation.

José also reflects on how his civil engineering background shaped his perspective, giving him the holistic view needed to connect sales, procurement, design, operations, customer service, and client expectations into a single project rhythm. His cross-functional experience helps him tailor communication styles across teams—an essential skill in high-stakes environments where misunderstandings can ripple into major issues.

The conversation explores what continuous improvement looks like in real life, including DCS’s lessons-learned process, the importance of making “new mistakes,” and how difficult moments early in José’s career ultimately shaped him into a more empathetic and effective leader.

He also shares practical guidance for organizations preparing for new automation or WES implementations: seek out expertise, learn from those who’ve done it before, and walk in informed.

This episode offers a grounded look at the leadership mindset behind successful warehouse projects—and the communication, reflection, and trust required to bring them to life.