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Michael Odell's journey from Marine Corps service to prison to leadership offers a masterclass in building teams that last through accountability, courage, and personal growth.

After struggling with addiction from his teenage years through his military service, Michael found himself in prison, where he made a pivotal prayer: to use his experiences to help others and provide for his family. That prayer was answered when he joined Warrior's Heart, an organization helping veterans and first responders overcome addiction and trauma. Starting as an admissions advocate, Michael has risen to Chief Operating Officer, playing a key role in serving over 3,500 warriors in their recovery journeys.

The heart of Michael's leadership philosophy centers on a profound distinction: "You don't manage people. You manage systems, platforms, payroll, schedules... but people can only be led." This insight transforms how we approach team building across any industry. Michael emphasizes that leadership begins with self-leadership—being willing to exemplify the behaviors and accountability you expect from your team.

Salon owners will find immediate value in Michael's concept of "Rules of Engagement"—clear, agreed-upon expectations that create self-governing cultures of accountability. When everyone commits to these shared principles, addressing issues becomes expected rather than resented. Equally powerful is his emphasis on acknowledgment and kindness as motivational forces that cost nothing yet transform workplace dynamics.

Perhaps most transformative is Michael's perspective on fear: "Fear is literally what courage feels like." By reframing fear as an invitation to courage, salon owners facing challenges gain a powerful mindset shift that can propel them through obstacles toward their most ambitious goals.

Ready to build a salon team that's motivated, aligned, and committed? Start by examining your own leadership, establishing clear rules of engagement, and embracing fear as your opportunity to demonstrate courage. Visit warriorsheart.com to learn more about Michael's work and the organization's mission to bring one million warriors home.

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