We talked with Jeffrey Lijffijt Vice-President Digital CX and Consultancy EMEA at COPC about what WFM is to him, how he is involved in this area of expertise and what he thinks about the development of WFM in the future. 
Find out more about weWFM at www.wewfm.com
 
#WFM #workforcemanagement #planning #humanresources #contactcenter

We talked with Jeffrey Lijffijt Vice-President Digital CX and Consultancy EMEA at COPC about what WFM is to him, how he is involved in this area of expertise and what he thinks about the development of WFM in the future. Find out more about weWFM at www.wewfm.com #WFM #workforcemanagement #planning #humanresources #contactcenter

The misperception that WFM is only about data with Jeffrey Lijffijt

weWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness is effective workforce management. In essence, it is to understand about assigning the right employees with the right skills to the right job at the right time, to meet demand.

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The misperception that WFM is only about data with Jeffrey Lijffijt

The misperception that WFM is only about data with Jeffrey Lijffijt