Most leaders try to fix their team by fixing the people in it. What if that's only 20% of the equation?

Pollyanna Lenkic joins Spencer and Christian to make the case that up to 80% of team performance comes from how a team is designed and supported, not from individual coaching alone. As leaders navigate reorgs, AI rollouts, and endless development programs, Pollyanna argues most of them are missing the real lever: they were never trained to see or lead at the level of the system. Before your next big initiative, she offers one question worth asking first — are you strengthening the system your people work within, or just working on the people?
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