Most AI initiatives don’t fail because of the technology. They fail because organizations skip the human work.

In this episode of Health/Tech Edge, Mike Moore talks with Barbara Wittmann, founder of the Digital Wisdom Collective, about why AI exposes the weakest parts of organizations and what leaders can do differently. Barbara explains why we would never deploy software straight into production, yet we do exactly that with people when it comes to AI.

They discuss why one-time training doesn’t work, how fear of missing out drives stalled pilots, and why the real leverage sits in the middle of the organization. Barbara introduces the idea of building human infrastructure and using community as a safe test lab to pressure test AI ideas, work through friction points, and build judgment before scaling.

The conversation also looks at healthcare specifically, including burnout, administrative overload, trust, and why AI must create more space for empathy rather than take it away.

This episode is for healthcare and operations leaders who want AI to actually work in the real world, not just look good in a pilot.

Episode Links:

https://www.digitalwisdom.co

https://digitalwisdomcollective.substack.com/

https://www.linkedin.com/in/barbarawittmann/

Application link for the Collective: https://digitalwisdomco.typeform.com/to/tJn0Hbsi?typeform-source=digitalwisdomcollective.substack.com