Chuck Ingram knows CRM like few do. He has worked with it before it was even called CRM in the late ‘90s, and worked at Microsoft for eight years in CRM, and is now the Dynamics practice director for Tribridge.

He observes "It certainly feels like perpetual on-premises will be an exception rather than the rule,” now that Microsoft Dynamics CRM 2016 on-premises will move ahead to become "Dynamics 365 (On-Premises)".

Ingram walks us through Tribridge’s experience and observations of the Dynamics CRM to Dynamics 365, be it on-prem, in the public cloud or somewhere in between.

Among his observations:

• How the transition will help CRM users weather the digital disruption.
• Why digital disruption means that “streamlining operations” is no longer a strategy – not when competing with the Amazons of the world.
• When the “Netflix approach” to CRM makes sense; get up and running, and explore the features later. (If you’re a subscriber, you have time.)
• How large customers with big IT departments are used to subscriptions and like it that way..
• How eight in 10 customers are perfectly comfortable with the cloud; but security or certification requirements still mandate (or at least encourage) on-prem CRM.