📅 Guest: Naomi Wolfe | Experienced Regional Manager in Multifamily

👤 Host: Steve Wunch | Industry Principal at SalesMail (https://www.salesmail.com/mfh1)

✨ In this episode, seasoned regional leader Naomi Wolfe joins host Steve Wunch for a heartfelt and honest conversation about career growth, leadership, and what it really takes to thrive in multifamily.

From starting as a leasing temp to becoming a multi-site leader, Naomi shares the mindset shifts, questions, and moments that propelled her forward—and how she now lifts others along the way.

🎧 In this episode, we cover:

📈 How asking “why” can fast-track your career

🛠️ Mentorship, leadership, and managing with empathy

💰 Understanding how your role impacts the bottom line

📚 The value of certifications and continued education

💬 Creating space for team members to grow—or stay rooted in what they love

💬 Favorite Quote:

“If you’re curious, ask. If you’re ready, grow. And if you’re happy where you are, jam out and do it well.”

🔔 Don’t forget to like, comment, and subscribe for more real talk and fresh insights from multifamily’s brightest minds.

📅 Guest: Audra LaMoon | Livewire Performance Consultants - https://www.livewireperformance.com/

👤 Host: Steve Wunch | SalesMail - https://salesmail.com/mfh1

✨ In this dynamic episode, Audra LaMoon brings her signature energy and international expertise to the Multifamily Mind Podcast. From luxury hotels to multifamily communities, Audra shares how consistent hospitality and immersive mystery shopping can radically transform resident experience and team accountability.

With stories that are equal parts hilarious and insightful, Audra shows us what happens when you train like Disney, think like an owner, and lead like service matters.

🎧 In this episode, we cover:

🛎️ Lessons multifamily can steal from top-tier hospitality and travel brands

🔍 How immersive, experiential mystery shopping tells a better story than data alone

👀 Why every team member—from leasing to maintenance—shapes the resident journey

📈 How “customer huddles” and cross-departmental training improve retention

🎯 Tips to align behavior with brand vision—without spending a dime

💬 Favorite Quote:

“Behavior breeds behavior. And the vibe of the tribe is what matters most.”

🔔 Don’t forget to like, comment, and subscribe for more bold conversations with multifamily’s most passionate minds.

📅 Guest: Jese Gary | https://www.linkedin.com/company/luxegiving/

👤 Host: Steve Wunch | https://www.linkedin.com/in/stevewunch1/

🦸 Superpowered by: SalesMail | https://www.salesmail.com/mfh1

🎉 In this episode, we’re joined by community event expert Jese Gary, who brings a fresh and thoughtful approach to resident engagement. As Senior Account Executive at LuxeGiving, Jese shares the psychology and strategy behind planning successful events that build real community culture.

💡 Whether you're tired of taco nights or trying to level up your pool parties, Jese walks us through:

Why thoughtful planning beats flashy budgets

How demographics and property type impact event success

The biggest mistake teams make when trying to re-engage residents

Creating a proactive, scalable event plan residents actually want

Why even non-attendees care about your event presence

🏘️ From high-rises to garden-style communities, this conversation is packed with actionable insights to help you craft resident experiences that stick.

💬 Favorite Quote:

"You're creating a space where people don’t just eat—they connect. That’s when you know it’s working."

🔗 Subscribe for more episodes and follow us for fresh perspectives from leaders across the multifamily industry.

📅 Guest: Justin Dilley | MRI Software - https://www.mrisoftware.com/

👤 Host: Steve Wunch | SalesMail - https://salesmail.com

✨ In this energizing episode, Justin Dilley joins host Steve Wunch for a candid and creative deep-dive into leadership, innovation, and breaking the mold in multifamily.

From LinkedIn content that stops the scroll to strategic disruption that actually moves the needle, Justin shares how embracing your inner creator can spark more than just good marketing—it can transform culture, communication, and connection.

🎧 In this episode, we cover:

🎭 The power of “good disruption” in leadership and operations

🧠 Why creativity is essential (not optional) for modern multifamily professionals

💡 How leaders can foster a culture of safe exploration and new ideas

🧰 Real-world examples of content that converts and resonates

🎬 And yes—what we can learn from theater, branding, and a little bit of fun

💬 Favorite Quote:

"Leaders don’t need to have all the ideas—but they do need to make space for them."

🔔 Don’t forget to like, comment, and subscribe for more inspiring conversations from multifamily’s brightest minds.

📅 Guest: Tyler Christiansen | CEO of Funnel Leasing

👤 Host: Steve Wunch

✅ Sponsor: SalesMail | https://salesmail.com

🔥 In this future-forward and insight-packed conversation, Tyler Christiansen joins Steve Wunch to unpack how centralization, automation, and renter-centric models are transforming multifamily leasing. From the early days of Funnel to helping major operators reimagine the customer experience, Tyler shares hard-earned lessons and actionable insights for operators of all sizes.

🎧 In this episode, we dive into:

🏢 Why centralization is more than an efficiency play—it's about empowering onsite teams and improving service

🚀 How Funnel’s renter-centric platform mirrors the seamless experience consumers expect in other industries

📈 The measurable business impacts of role specialization, smarter marketing, and cross-property loyalty

🤝 Why strategic partnering and consultative support are key to unlocking tech ROI

🤖 The right way to integrate AI and human interaction for a high-quality renter journey

💬 Favorite Quote:

"Renter-centric really means that the renter can go where they want to go regardless of what property they started at."

📌 Whether you’re scaling a large portfolio or managing boutique properties, this episode will inspire you to think differently about leasing, technology, and the lifetime value of your renters.

Learn more about Funnel Leasing - https://funnelleasing.com/

Recap of Funnel's Forum - https://funnelleasing.com/insights/forum-multifamily-change-management/

Funnel's Do's & Don'ts of Centralization - https://funnelleasing.com/insights/forum-dos-and-donts-of-multifamily-centralization/

Learn more about Fennix - https://fenixai.com/press-release/announcing-fenix/

📅 Guest: Paul McClain | Founder of Aiinat Brand Solutions | https://aiinat.com/

👤 Host: Steve Wunch | https://www.linkedin.com/in/stevewunch1/

➡️Connect: The Multifamily Mind Podcast | https://www.linkedin.com/showcase/the-multifamily-mind/

This podcast is brought to you by SalesMail - the easiest way to send personalized video messages via email, text, and CRM. Learn more at https://salesmail.com

🔥 In this insightful episode, Paul McClain brings his decades of multifamily experience to the mic to unpack what’s really missing between corporate marketing teams and onsite staff. From boosting digital visibility to fostering collaboration and trust, Paul shares his hands-on approach to marketing strategy that actually works on the ground.

🎧 In this episode, we dive into:

🧠 How onsite teams can become marketing powerhouses with the right training

🔍 Why quarterly digital audits are non-negotiable—and what to look for

💬 The importance of consistent messaging across your portfolio

📸 Why every property visit should be “photo-shoot ready” for the next prospect

🤝 How to foster better communication between corporate and onsite teams

💬 Favorite Quote:

“We depend on them to lease these multimillion dollar assets, but we’re afraid to give them some digital marketing theory... we have to be better about trusting them.”

📌 Whether you're a regional, a marketer, or onsite team member, this episode is packed with actionable ideas and sharp insights to elevate your multifamily marketing game—without the fluff.

Doing Good Work While Doing Good

📅 Guest: David Williams | President & CEO of Entryway

Host: Steve Wunch🔥

In this inspiring and eye-opening episode, David Williams joins Steve Wunch to share how Entryway is transforming lives—and the multifamily industry—by connecting people experiencing situational homelessness with stable housing and career opportunities. David breaks down the real stories, real challenges, and real wins behind Entryway's mission to solve two major problems: homelessness and high turnover in multifamily roles.

🎧 In this episode, we dive into:

🏠 The truth about situational vs. chronic homelessness—and why it’s an overlooked talent pool

🔧 How Entryway upskills candidates with both technical and soft skills for roles in maintenance, leasing, and beyond

🛡️ Entryway’s rigorous vetting process—and how it ensures a win-win for participants and property operators

🤝 How multifamily companies, suppliers, and partners can get involved (yes, even if you can't hire directly!)

💡 The ripple effect of giving someone not just a job, but a new life—and a career path

📌 Whether you're a multifamily leader, supplier, or someone who believes in second chances, this episode will inspire you to see how your industry can be a force for good—while solving real business challenges.

👉 Don’t forget to like, comment, and subscribe for more heart-led leadership stories in multifamily!

🔗 Learn more about Entryway at: https://entrywaytalent.org/

🌐 Visit salesmail.com – proud sponsor of this episode

📅 Guest: Stacey Hampton | Resident Experience Strategist

👤 Host: Steve Wunch

Connect with Stacey – https://www.linkedin.com/in/stacey-hampton-noi/

Learn more about Asset NOI - https://www.assetnoi.com/

Connect with Steve – https://www.linkedin.com/in/stevewunch1/

🎧 In this episode, we dive into:

📬 How intentional communication can transform resident experiences

🛠️ Empowering service teams as the frontline of resident engagement

💡 Stacey’s “Resident Relations Roadmap” for driving retention

💬 Why inserting humanity into your messaging builds long-term loyalty

🏘️ Creating strategic touchpoints that turn renters into raving fans

💬 Favorite Quote:

"Insert some humanity into your insanity."

📌 Whether you're a leasing pro, maintenance tech, or regional leader, Stacey’s wisdom will help you level up your resident connections and lead with purpose.

👉 Don’t forget to like, comment, and subscribe for more episodes!

🔗 Connect with us on LinkedIn – https://www.linkedin.com/showcase/the-multifamily-mind/?

🌐 Visit salesmail.com – proud sponsor of this episode.

📅 Guest: Ali Kaid | Sales Support Team Leader at MRI Software

👤 Host: Steve Wunch

Connect with Ali - https://www.linkedin.com/in/alikaid/

Learn more about MRI Software - https://www.mrisoftware.com/

Connect with Steve - https://www.linkedin.com/in/stevewunch1/

🎧 In this episode, we dive into:

🚪 Ali’s chaotic first day in property management

🎯 Why personalized, intentional leasing is key to success

📞 The power of post-sale follow-ups and resident retention strategies

💬 How listening is the most “audacious” skill you can bring to the table

💡 Creative, budget-friendly ideas to build community and boost renewals

💬 Favorite Quote:

"If I’m gonna be here, I’m making it everybody’s problem...in a fun way."

📌 Whether you're new to the industry or a seasoned pro, Ali’s insights will inspire you to lean into empathy, connection, and consistency—on and off the leasing floor.

👉 Don’t forget to like, comment, and subscribe for more episodes!

🔗 Connect with us on LinkedIn - https://www.linkedin.com/showcase/the-multifamily-mind/?

🌐 Visit salesmail.com – proud sponsor of this episode.

What does it take to succeed in today’s fast-paced multifamily industry?

Shelley Robinson joins Steve Wunch to discuss her journey, the obstacles she’s overcome, and the leadership lessons she’s learned along the way. From navigating change to inspiring teams, this episode is a must-listen for anyone looking to grow professionally and personally.

Follow Alycia on LinkedIn - https://www.linkedin.com/in/shelleylrobinson/

Follow Steve on LinkedIn - https://www.linkedin.com/in/stevewunch1/

Stay Up-to-Date with the Multifamily Mind - https://www.linkedin.com/showcase/the-multifamily-mind/

The Multifamily Mind Podcast⁠ is superpowered by SalesMail - the easiest tool to convert more tours with personalized video messages , sent via email, text, and CRM!⁠⁠

Learn more about ⁠⁠SalesMail⁠ - https://www.salesmail.com