In this heartfelt episode of It’s Family Business, we sit down with Charmaine Smith, Director of Cut It Out Hair Design, to unpack the realities of building a successful business while raising a family.

With over 23 years in business, multiple salon locations under her belt, and three children at very different life stages, Charmaine shares an honest look at what it really takes to juggle growth, staff leadership, motherhood, and the ever-present pull of mum guilt. From opening a second salon while pregnant, to navigating COVID, staffing challenges, and consolidation, this conversation is a powerful reminder that success doesn’t come without vulnerability, resilience, and a whole lot of grace.

If you're a business owner, a mother, or simply someone trying to balance ambition with family life then this episode is for you - because behind every “she’s got it all together” moment is someone quietly figuring it out as they go.

In this episode, you will learn:

• How to navigate business growth while raising a young family
• The importance of delivering exceptional service

• Why mum guilt is inevitable—and how to manage it without burning out
• The importance of building a family-first culture with staff and clients
• How to lead confidently through change, even when you don’t have all the answers
• Why giving yourself grace is essential to long-term success

A candid, relatable, and inspiring conversation about leadership, motherhood, and showing up—especially on the hard days.