In this episode, Laura Johns sits down with father and son team Sam and Mikey Levine from National Communications Group (NCG) to unpack how they've built one of the most trusted telecom solutions practices by staying ahead of technology shifts and forging strong partnerships, especially with AT&T.

From the early days of frame relay to today's SD-WAN, cloud voice, and 5G evolution, NCG's story shows what it really takes to scale faster and smarter in telecom and IT. Sam and Mikey talk about vendor consolidation, master agreements, and vertical specialization (in industries like finance and banking) can simplify operations and cut downtime across multi-site clients.

For MSP owners and IT leaders, this conversation is a great listen if you want to learn how to turn carrier relationships into a growth engine, leveraging modernization, AI, and IoT for the next phase of operational efficiency.

Key Takeaways:

• Evolve with technology to stay competitive and win accounts.
• Use MSP partnerships as a scalable sales channel.
• Standardize vendor relationships to cut downtime and improve margins.
• Build trust through transparency and follow-through.
• Prioritize operational systems to handle revenue growth without chaos.
• Stay ready for what's next: SD-WAN maturity, 5G expansion, AI insights, and IoT optimization.