Chris Voss is the CEO & Founder of The Black Swan Group and author of “Never Split The Difference: Negotiating As If Your Life Depended On It”. Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s Hostage Negotiation representative for the National Security Council’s Hostage Working Group. Today Chris offers courses, seminars, and training to help people become better negotiators in life and in the workplace. Chris shares the role that neuroscience plays in negotiations, the difference between various negotiation models, and how to practice tactical empathy in everyday life.