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With 18 practices under her leadership, Dr. Lan Chi Le discusses how she manages her US Dental Professionals company and what techniques she uses to keep growing. She reviews how to take risks, manage different seasons of business, balance home life, and keep a tech-forward approach.
(00:00) Advice to a Younger Self on Money and Risk
(00:34) Welcome Back and Introducing Dr. Lan Chi Le
(01:23) Clearing Up the 40 Under 40 Mix‑Up
(02:18) From Ten Practices to a Major Expansion
(03:16) Dental Roots and Family Influence
(04:27) Rebranding and Building a Dental Platform
(05:36) Creating a Management Group to Scale
(06:30) Evolving the Brand With Higher‑Level Dentistry
(07:02) How the Walmart Health Model Worked
(08:04) Going After the Opportunity at Walmart
(08:58) Proving the Model Inside Walmart Locations
(09:29) Expanding Across States and Managing from Afar
(10:22) Supporting Doctors Without Practicing Everywhere
(11:34) Managing the Transition to Rapid Growth
(12:21) Building Culture Across Multiple Locations
(13:14) Planning, Processes, and Accepting Imperfection
(13:22) Working With a Spouse as CTO
(14:16) Lessons Learned About Dental Technology Adoption
(16:02) Technology as the Practice's Competitive Edge
(16:28) Standardizing Technology Across All Offices
(17:10) Choosing the Right Tech Partners
(18:01) Why Support Matters More Than a Good Deal
(18:57) Knowing When You're Ready to Grow Again
(19:42) Lessons From the Walmart Expansion Journey
(21:10) Balancing Growth With Accessibility and Affordability
(23:16) The Lasting Impact of Guiding Leaders
(24:09) Taking Culture and Service Back Home
(27:31) Thinking Ahead to the Next 3–5 Years
(28:51) Advice for Dentists Stepping Into Leadership
(29:42) Financial Advice on Bootstrapping Growth
(30:22) Why Partners Came Later, Not First
(31:27) Staying Grounded During Intense Growth
(32:51) Rapid‑Fire Personal Questions
(34:38) A Leader Who Left a Lasting Impression
(35:42) Closing Reflections and Episode Wrap‑Up
By GlidewellWith 18 practices under her leadership, Dr. Lan Chi Le discusses how she manages her US Dental Professionals company and what techniques she uses to keep growing. She reviews how to take risks, manage different seasons of business, balance home life, and keep a tech-forward approach.
(00:00) Advice to a Younger Self on Money and Risk
(00:34) Welcome Back and Introducing Dr. Lan Chi Le
(01:23) Clearing Up the 40 Under 40 Mix‑Up
(02:18) From Ten Practices to a Major Expansion
(03:16) Dental Roots and Family Influence
(04:27) Rebranding and Building a Dental Platform
(05:36) Creating a Management Group to Scale
(06:30) Evolving the Brand With Higher‑Level Dentistry
(07:02) How the Walmart Health Model Worked
(08:04) Going After the Opportunity at Walmart
(08:58) Proving the Model Inside Walmart Locations
(09:29) Expanding Across States and Managing from Afar
(10:22) Supporting Doctors Without Practicing Everywhere
(11:34) Managing the Transition to Rapid Growth
(12:21) Building Culture Across Multiple Locations
(13:14) Planning, Processes, and Accepting Imperfection
(13:22) Working With a Spouse as CTO
(14:16) Lessons Learned About Dental Technology Adoption
(16:02) Technology as the Practice's Competitive Edge
(16:28) Standardizing Technology Across All Offices
(17:10) Choosing the Right Tech Partners
(18:01) Why Support Matters More Than a Good Deal
(18:57) Knowing When You're Ready to Grow Again
(19:42) Lessons From the Walmart Expansion Journey
(21:10) Balancing Growth With Accessibility and Affordability
(23:16) The Lasting Impact of Guiding Leaders
(24:09) Taking Culture and Service Back Home
(27:31) Thinking Ahead to the Next 3–5 Years
(28:51) Advice for Dentists Stepping Into Leadership
(29:42) Financial Advice on Bootstrapping Growth
(30:22) Why Partners Came Later, Not First
(31:27) Staying Grounded During Intense Growth
(32:51) Rapid‑Fire Personal Questions
(34:38) A Leader Who Left a Lasting Impression
(35:42) Closing Reflections and Episode Wrap‑Up