Guests’ expectations are getting higher on Vacation Home Rentals (VHRs). As markets become hyper-competitive you better have your ducks in a row. They will only book five stars reviewed homes for the most part and want plenty of reviews. Better the reviews the more $$ you can charge.

Guest expectations are increasing exponentially we explain how to handle it and how to make sure your guests love their stay and their reviews reflect it accordingly.

What we will cover:
Why markets are so competitive and becoming more so
How you present your home
How you communicate is critical
Why If a guest has to ask you a question you have failed.
The relationship only starts at booking
Explaining how to check-in, check out, and provide local area information is crucial
Check up on your guest for any wants or needs is crucial
Why and how to have your guest check out
The real relationship starts when they check out.
Ask for the review.
Make it a relationship for a lifetime.

Conclusion
If you don’t know how to set amenity expectations, communicate and nurture your guests you are doomed to failure with crappy reviews. Reviews are the currency in VHRs. There is an arms race of what to do to ensure five-star reviews from your guests and you better know how to manage your home and the process to get them.

Reviews are the real vacation home currency.

Your mission is to get the five-star guest reviews no matter what using all reasonable means. It is the new five-star arms race that has been created and there is nothing you can do to stop it.

Failure to play the game and the business will walk you by., Volumes of five-star reviews with an overall five-star rating for your property are money in the bank. Less than five star reviews are bad, very bad for business.