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The New Customer Experience Landscape 2021
Greg quizzes Stephen about his recent webinar on “The New Customer Experience Landscape 2021”. What have we seen in 2020 which is going to lead to lasting change?
Stephen argues that qualitative research is more vital now than it’s ever been, and that the three big themes for 2021 are Culture, Sustainability, and Empathy.
If you missed the webinar, you can watch a recording.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep42+-+TheNewCXLandscape.mp3
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By TLF ResearchGreg quizzes Stephen about his recent webinar on “The New Customer Experience Landscape 2021”. What have we seen in 2020 which is going to lead to lasting change?
Stephen argues that qualitative research is more vital now than it’s ever been, and that the three big themes for 2021 are Culture, Sustainability, and Empathy.
If you missed the webinar, you can watch a recording.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep42+-+TheNewCXLandscape.mp3