KPMG’s Customer First Podcast brings together global experts to discuss the latest trends in customer experience, highlighting insights from the Customer Experience Excellence Report. This episode explores why customer experience is a key differentiator for businesses, introduces the six pillars framework, and examines how technology, empathy, and total experience strategies help leading brands drive growth and stand out in a competitive market.

Our speakers:

· Walt Beck, Global Customer Advisory CoE Lead, KPMG International

· Scott Lieberman, Customer Advisory Leader, KPMG US

· Tomas Potmesil, Customer Advisory Leader, KPMG EMA