This week, The New P&L – Principles & Leadership in Business podcast series speaks to Antonia Hock, Global Head of the Ritz-Carlton Leadership Center, part of the Ritz-Carlton Hotel Group.  Antonia has built a powerful reputation for leading high impact business units and driving transformation in customer experience, high performance cultures, and employee engagement. Her passion for highly differentiated customer experiences grounded in employee excellence has created exceptional brand loyalty across a number of sectors and industries.

Our discussion includes: 

- The greater levels of transparency, trust and authenticity demanded of leaders today

- When does a 'challenger brand' become the 'challenged brand'?

- The benefits of radical innovation that will emerge in some businesses as a result of the pandemic

- Where to find additional customer value in the less obvious places in business

- The importance of resilient leadership

- The three things leaders could do to put their business in a powerful position as we emerge from the pandemic

- The value and power of universal principles in business 

To learn more about the Ritz-Carlton Leadership Center go to: www.ritzcarltonleadershipcenter.com

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