This week on The New P&L – Principles & Leadership in Business podcast series we speak with Dr Dennis Khoo a digital transformation expert, keynote speaker and author of the bestselling book Driving Digital Transformation.

Dennis was the group head of TMRW Digital Group (UOB’s Millennial digital bank) in Singapore. There he was responsible for the strategy, growth and delivery of TMRW Digital Bank, which won Global Finance’s Most Innovative Digital Bank in the Asia Pacific award in 2019.

On the back of the huge success of TMRW Digital Group digital bank’s launch and growth, Dennis wrote  Driving Digital Transformation: Lessons from building the first ASEAN Digital Bank. We discuss with Dennis:

· How Dennis defines ‘digital transformation’ a phrase that is becoming more ambiguous as it becomes more ubiquitous

· What framed the thinking that led to its success of TMRW digital bank

· What is the behind the failure in digital banks over the last two decades

· How you build a digital bank to serve a range of diverse cultures

· At what point the amount of customer data a business holds becomes intrusive rather than helpful

· How to foster cultures of innovation

· How you balance a MVP (minimum viable product) and NPS (net promoter score)  approach to business

· Dennis’s view on the difference between disruptive innovation vs sustainable innovation

To learn more about what Dennis does, go to: https://www.linkedin.com/in/dr-dennis-khoo-67736a14/

Top purchase a copy of Driving Digital Transformation: Lessons from building the first ASEAN Digital Bank, go to: https://amzn.to/3BywKs5

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