As we all work out way slowly and hopefully out of the worst of the pandemic and consider the economic and business challenges that lie in front of us, courageous and empathetic leadership at helm of both business and society is going to be more critical than ever.  This week the New P&L - Principles & Leadership in Business speaks to executive leadership coach, business strategist and keynote speaker, Loretta Biscaro Smith. We discuss with Loretta what we should expect and demand from our business leaders in the 21st century, the characteristics of great leadership and what business leaders can do to ensure they hold on to the best elements company cultures that rely on physical proximity for effective cohesion and collaboration in a world where remote working may become the norm.