Welcome to this week's The New P&L TO THE POINT where, in around 10 minutes each Friday, we break down the key elements of our weekly The New P&L conversations with industry leaders and entrepreneurs.  We offer an opinion on the key points from the conversations and how our listeners may practically apply them in their businesses.

In today’s The New P&L TO THE POINT we break down and analyse this week’s conversation - Antonia Hock is Global head of The Ritz Carlton Leadership Centre, part of the Ritz-Carlton Hotel Group. This was a fascinating deep dive into the world of corporate leadership with someone who spends her life working with leaders from some of the world’s most recognised brands. This episode considers:

- where transformation should start in business

- the importance of introspection and self-critical discovery in business transformation

- why a deep focus on the customer experience is crucial

- placing service at the heart of business models

- how businesses have innovated in the last 12 months

- the interconnected eco-system of business

- the power of partnerships and the precedent that has now been set in terms of collaboration

- resilient and audacious leadership

To learn more about the Ritz-Carlton Leadership Center go to: www.ritzcarltonleadershipcenter.com

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