CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom. The duo offers a deep dive into Zoom’s next-generation Virtual Agent, which can reason and adapt in real time to boost resolution rates.In doing so, they consider: <ul><li>How does the next-generation virtual agent differ from what came before?</li><li>What new features may excite Zoom customers?</li><li>Real Results within Zoom's Own Contact Center</li></ul>

CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom. The duo offers a deep dive into Zoom’s next-generation Virtual Agent, which can reason and adapt in real time to boost resolution rates. In doing so, they consider: How does the next-generation virtual agent differ from what came before?What new features may excite Zoom customers?Real Results within Zoom's Own Contact Center

CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom.&nbsp;The duo offers a deep dive into Zoom’s next-generation Virtual Agent, which can reason and adapt in real time to boost resolution rates.In doing so, they consider:&nbsp;<ul><li>How does the next-generation virtual agent differ from what came before?</li><li>What new features may excite Zoom customers?</li><li>Real Results within Zoom's Own Contact Center</li></ul>

The Next Generation Virtual Agent: An Inside Look

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The Next Generation Virtual Agent: An Inside Look

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