In this episode, hosts Tom Wilkie and Mat Ryer are teaming up with Grafana Labs’ Devin Cheevers and Prezi’s Alex Koehler to tackle the world of on-call responsibilities and incident management. Alex digs into Prezi's tech stack and provides a real-world look at observability practices and the lessons learned from managing a complex microservices architecture. Tune in to hear best practices for balancing innovation and reliability, but stay to hear everyone share the worst incident they’ve caused.