Service is not the same as Hospitality.

Service is transactional. Somebody serves you.

Hospitality is reciprocal. I invite you. I host you.

A great article by Tejal Rao in the New York Times discusses what can be both a subtle difference and a huge gulf between Service and Hospitality.

Here's a link to that article - https://nyti.ms/3e7wLHF

#service #hospitality #hospitalityindustry