Hot off the Demuxed 2019 stage, Richard Fliam from Bitmovin explains how he went from an objective quality metric maven to hold a more tempered view, embracing subjective quality measurement as an essential part of all video evaluation activities. In this lively interview, you'll hear how objective metrics work, a straightforward way that you can fail them all, and why so many video engineers turn to the numbers before using their eyes. (The answer may not be what you think it is.)