The Adaptable Office

The Numbers That Matter: Measuring ROI for Small FM Projects


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Facilities managers are routinely asked to justify every change — from turning desks into collaboration space to introducing desk booking. This episode breaks down five pragmatic metrics you can use to measure and communicate impact quickly: occupancy rates, cost-per-seat, departmental billbacks, time-to-fill vacancies, and employee satisfaction signals. You’ll hear how to set baselines, run short experiments with clear success criteria, and present results in language finance and leaders respect. The episode closes with a note on lightweight platforms that surface these metrics without long rollouts, helping you move from pilot to proof fast.
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The Adaptable OfficeBy Fiona Fernandes