Consumer expectations are evolving in today’s on-demand economy, and it's up to businesses to keep up. People expect timely responses, great service, and an effort to make things right if a product or service falls short. As a result, a major part of meeting expectations is taking the time to ask how things went using customer satisfaction ratings.

We see this everywhere nowadays—just think about the feedback requests that pop up on your phone every time you take an Uber. And there’s a reason for that: not only do customer satisfaction questions help ensure companies are providing the ideal experience, but they also provide tremendous value to business owners.

So what does this mean for real estate? Listen in to hear Jon's take on the inevitable changes coming to the industry, as well as his challenge to those in the business.

You can find show notes and more information by clicking here: https://bit.ly/2yiS07y