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I used to think documenting my client experience journey could wait. It could not, and I want to save you the time I lost. 

In this episode, I share the moment that woke me up, catching an inconsistency between two clients that had nothing to do with intention and everything to do with the fact that the small details only lived in my head. 

I walk through why knowing your process at a high level is not the same as knowing it, and the three questions I now use to document a comprehensive client experience journey for my clients and me.

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