Have a pencil or iNote at the ready... Elizabeth Dixon, Chic-Fil-A Principal Lead of Strategy, Hospitality & Service Design delivers on customer-led innovation in the food industry during a global pandemic. 

While COVID is serving up uncertainty, Elizabeth's process around innovation is specific and ponders what it will take to win in three to five years. Hear all about Chick-Fil-A's unique take on what it means to "compete against ourselves" knowing disruption is a definite possibility. 

Drink of Choice: Grapefruit Bubly 

Surprising Fact: A one-armed cartwheel will get you a talkin' to at Disney