SHOW NOTES (DRIVE VERSION)

Episode Title: The Operational Inspection: Calibrating the Territory Baseline (Episode 87) Episode Description: "He walks past the same overflowing trash can every single day, and his brain simply ignores it." In this episode of Drive, Mike Hernandez explains why District Managers must stop relying on self-inspection paperwork and start forcing their Store Managers to walk the exterior property to cure environmental desensitization.

What You Will Learn:

• Mike's Professional Background: How District Managers must force Store Managers to abandon their daily routines and view the facility from a customer's perspective.
• Environmental Desensitization: Why Store Managers completely lose their ability to see sticky counters and dirty fuel pumps after spending fifty hours a week in the same building.
• The Calibration Walk: The exact physical procedure required to reset a Store Manager's visual baseline without simply handing them a failing grade.
• The Routine Mandate: Why you must force your managers to park in different spaces and walk different paths to prevent their brains from ignoring physical hazards.

Resources & Links:

• Download the Territory Visual Calibration Checklist: Text the code word VISUAL to 9 5 6 - 8 9 7 - 9 1 9 2.
• Recommended Listen: Arrive: Episode 97.
• Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.