Over the last several years, the maturation of x86-based server technologies and virtualization software has the been changing the landscape of today's data centers. Mid to large enterprise organizations have been adopting x86 infrastructure as a way to bring standardization, economies of scale and simplified support into their data center - but this trend has had a ripple effect on the overall supportability of IT infrastructure. Please join Kate Islas, Marketing Director for Oracle's enterprise x86 servers as she asks Bob Conklin, Senior Director of Oracle Support Marketing to discuss how Oracle's Premier Support people, processes and technologies are helping our customers mitigate risk and gain control of the unintended cost and complexities that server and virtualization sprawl has placed on IT managers.