What does it actually mean to lead with empathy? Not as a buzzword, but as a daily practice?

This week on Leadership Lowdown, Jim Triggs, President and CEO of Money Management International, shares how leading from lived experience shapes culture in a way that retention numbers don't lie about. His call center teams average 12 years of tenure, and he'll tell you exactly why.

If you lead people and want them to stick around, this one's for you.

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