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The pathway to IT support careers with Jessie Kalloo
Discover how digital literacy paves the way for a successful IT support career. In this episode, captured during a recent CERTIFIED Academy training, we explore the importance of digital literacy skills with CERTIFIED Ambassador, Jessie Kalloo.
Jessie Kalloo is a CTE Instructor and Program Approval Coordinator for the Information Technology programs at Thomas A. Edison Career and Technical Education High School located in Jamaica, Queens, New York. Jessie is also a Cisco Networking Academy Instructor Trainer for IT Essentials, CCNA, CCNA Security, and CCNA CyberOps covering areas throughout the United States. Being a product of CTE as a graduate of Thomas Edison High has provided him the opportunity to view teaching through a different lens. Through the various partnerships he has formed with the industry he is able to inspire, motivate and provide opportunities to his students that truly help them prepare for their future. The training he has done in and out of the classroom combined with his unique approach to teaching, has allowed for creative ways to spark the curiosity in students, helping them continuously challenge themselves to do better.
Jessie shares how basic technical problem-solving, hardware and software knowledge, and strong communication skills are pivotal for IT support professionals. We discuss how digital literacy not only helps in adapting to new technologies but also in navigating diverse digital environments. A large percentage of IT professionals start their careers in IT support roles, and this episode offers valuable insights and practical advice to help you effectively support this career trajectory.
Learn more about our IC3 Digital Literacy certification program here: https://certiport.pearsonvue.com/Certifications/IC3/Digital-Literacy-Certification/Overview.
Connect with your fellow educators, like Jessie, in our CERTIFIED Educator Community here:
https://www.linkedin.com/groups/8958289/.
Don't miss your chance to register for our annual CERTIFIED Educator's Conference here: https://certified.certiport.com/.
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By Hannah Crepeau
5
1111 ratings
Discover how digital literacy paves the way for a successful IT support career. In this episode, captured during a recent CERTIFIED Academy training, we explore the importance of digital literacy skills with CERTIFIED Ambassador, Jessie Kalloo.
Jessie Kalloo is a CTE Instructor and Program Approval Coordinator for the Information Technology programs at Thomas A. Edison Career and Technical Education High School located in Jamaica, Queens, New York. Jessie is also a Cisco Networking Academy Instructor Trainer for IT Essentials, CCNA, CCNA Security, and CCNA CyberOps covering areas throughout the United States. Being a product of CTE as a graduate of Thomas Edison High has provided him the opportunity to view teaching through a different lens. Through the various partnerships he has formed with the industry he is able to inspire, motivate and provide opportunities to his students that truly help them prepare for their future. The training he has done in and out of the classroom combined with his unique approach to teaching, has allowed for creative ways to spark the curiosity in students, helping them continuously challenge themselves to do better.
Jessie shares how basic technical problem-solving, hardware and software knowledge, and strong communication skills are pivotal for IT support professionals. We discuss how digital literacy not only helps in adapting to new technologies but also in navigating diverse digital environments. A large percentage of IT professionals start their careers in IT support roles, and this episode offers valuable insights and practical advice to help you effectively support this career trajectory.
Learn more about our IC3 Digital Literacy certification program here: https://certiport.pearsonvue.com/Certifications/IC3/Digital-Literacy-Certification/Overview.
Connect with your fellow educators, like Jessie, in our CERTIFIED Educator Community here:
https://www.linkedin.com/groups/8958289/.
Don't miss your chance to register for our annual CERTIFIED Educator's Conference here: https://certified.certiport.com/.